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30 Days Easy Return Policy: Changed your mind? Send it back within 30 days for refund. View return Policy >
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30-Day Returns Policy
3-Year Warranty Protection
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
Inventory orders are typically shipped the next business day and will be delivered within 1-5 business days. For more information, please check our Shipping and Return Policy.
Unfortunately, we’re unable to cancel your order once it ships.
For the most efficient resolution to obtain the item you desire, we recommend returning the original item. Once your return is approved, we encourage you to proceed with a separate purchase for the new item. For more information, please check our Return & Refund Policy.
We deliver your order straight to your address via Canpar, UPS and FedEx. You’ll receive an email with a tracking number when your order ships, so you can easily track your order. Please ensure that you’re home on the day of delivery to receive your order.
In the unlikely event that you come across any damaged, defective or missing parts, please contact us at support@blacklyte.com with a photo of the affected area and your order number. Our support specialists will do their best to assist you.
My friend recommended Blacklyte to me, saying he had a great experience. I just received my AthenaPro, and it’s fantastic — both the design and the build quality are top-notch.
I ordered direct from the website this past Sunday and received it today, (Tuesday) In Ontario . They emailed me at 11:30 at night soon as I ordered to tell me the one I ordered wasn't in stock, (Athena w blue fabric) they offered to upgrade me to Athena Pro, I said sure. Great customer service.! I'm pretty happy with it, feels great! It was easy to assemble too :)
The metal frame and base make this chair feel incredibly solid. No wobbling, no squeaking—just pure stability. I can tell this chair is built to last for years!
Shipping took a little longer than expected, but it was totally worth it. The chair arrived in perfect condition, and after using it for a few weeks, I can confidently say it’s one of the best purchases I’ve made.
I was worried about the wheels scratching my wooden floor, but these glide so smoothly and quietly! The chair moves effortlessly, and the wheels feel high quality—definitely a plus.
Compared to my previous chair, this one feels much sturdier. The wheels are quieter and more durable, and the overall comfort level is a big step up.
The adjustable lumbar support and armrests make a huge difference. I’ve customized everything to fit my posture, and I feel much better sitting for long hours.
Noticed a small issue with my seat base, contacted customer support, and they handled it immediately. Sent a replacement without any hassle.
Before placing my order, I was hesitant about whether I should buy a Blacklyte chair, so I reached out via their online chat to ask about the differences between models. Even though it was the weekend, their support team responded incredibly fast. After I made my purchase, they continued to follow up on my order, ensuring everything was on track. Blacklyte genuinely cares about their customers’ shopping experience
My package was unfortunately stolen after the courier left it at my doorstep without getting a signature, even though Blacklyte had paid for signature confirmation. I was anxious since I spent a lot on this chair, but Blacklyte handled it amazingly. They filed the claim for me and sent a replacement without much effort needed on my part. Truly responsible and customer-first service!
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